When you are not satisfied with your purchase, you can return your purchased items within 14 days of your delivery date. After this period, the purchase is considered final. To return an item, you will need to send us an e-mail at firstname.lastname@example.org. Once we receive your package you will be refunded the purchase amount, excluding delivery costs. You can also return your order to our office in Amsterdam yourself. Then we can also advice you about the products.
conditions of replacement
- Returns must be processed, within 14 days of the delivery date.
- Returned items will only be accepted if they are unused and wrapped in the original packaging.
- The customer is responsible for returning the product.
- Product and/or delivery mistakes need to be indicated within three days after delivery date.
- In the event of a product and/or delivery mistake, SMPL will be responsible for the cost of delivery. The customer will need to pay to ship the item, and all delivery fees will be reimbursed.
- If exchange and return conditions are not complied, SMPL maintains the right to send the return back to the sender, at which point the sender will be charged the delivery costs.
- Packages that are ordered through a webshop other than the SMPL webshop, cannot be exchanged at SMPL.